Performance Escalations Technician - Remote

Overview

This remote role offers a unique opportunity to work at the intersection of advanced robotics, AI, and agriculture, ensuring peak product performance for customers in the field.

In Short

• Own the performance tracking and resolution of high-priority customer accounts.
• Define and teach remote performance monitoring methods, partnering closely with engineering and field teams.
• Establish clear metrics for successful product performance.
• Serve as a key escalation point by conducting on-site visits and field tests.
• Educate internal and external teams on achieving high performance standards.
• Travel regularly to customer sites (40% or more).
• Collaborate closely with engineering, support, and end users.
• Address challenges and troubleshoot issues.
• Deliver impactful solutions.
• Ideal for action-oriented professionals.

Requirements

• Experience in robotics, AI, or agriculture.
• Strong problem-solving skills.
• Ability to travel 40% or more.
• Excellent communication skills.
• Experience in customer support or technical roles.
• Ability to work collaboratively with teams.
• Hands-on experience with product testing.
• Understanding of performance metrics.
• Willingness to engage directly with customers.
• Dynamic and action-oriented mindset.

Benefits

• Opportunity to work in a cutting-edge field.
• Engage with innovative technology.
• Collaborate with diverse teams.
• Hands-on experience with real-world applications.
• Dynamic work environment.