Operations and Implementation Specialist - Remote

Overview

This position is posted by Jobgether on behalf of Cocoon. We are currently looking for an Operations and Implementation Specialist in United States. This role blends operational execution, customer enablement, and project management, all while improving the experience for both internal teams and end users.

In Short

• Collaborate with cross-functional teams to streamline internal processes.
• Implement standardized onboarding workflows for customer accounts.
• Deliver customer enablement strategies through self-serve resources.
• Analyze operational data and define KPIs.
• Support project management efforts aligned with business objectives.
• Identify and address gaps in processes across teams.
• Communicate effectively with internal teams and stakeholders.
• Use implementation metrics to inform product improvements.

Requirements

• Strong problem-solving and analytical skills.
• Experience in operations or project management.
• Ability to work cross-functionally in a fast-paced environment.
• Excellent communication skills.
• Familiarity with data analysis and KPI tracking.

Benefits

• Tremendous ownership and purpose in your role.
• Opportunity to work in a high-growth startup environment.
• Collaborative and innovative company culture.