CX Data Intelligence Analyst Intern - Remote

Overview

This internship offers a unique opportunity to gain hands-on experience in customer experience (CX) data analysis within a fast-paced, collaborative SaaS environment.

In Short

• Track, visualize, and interpret key CX metrics such as NPS, CSAT, OSAT, CES, CLTV, churn rates, adoption curves, and renewal trends.
• Collaborate with the CX team to design behavioral tracking mechanisms supporting continuous improvement.
• Map and analyze customer touchpoints to identify friction points and recommend data-driven enhancements.
• Assist in building and maintaining dashboards and recurring reports to provide visibility into CX performance.
• Partner with internal teams to gather frontline insights and translate them into actionable strategies.
• Support exploratory projects leveraging AI to automate insights and improve customer engagement.
• Contribute to initiatives enhancing the experience for multilingual customers.

Requirements

• Students seeking to build a strong foundation in data-driven decision-making and CX insights.

Benefits

• Hands-on experience in a collaborative environment.
• Exposure to advanced analytics tools and AI technologies.
• Opportunities for professional development and skill enhancement.