Cloud Support Engineer I (Support Response) - Remote

Overview

This position involves serving as the frontline technical support expert, responsible for triaging and resolving customer requests while maintaining high levels of empathy and professionalism.

In Short

• Act as the first point of contact for all incoming technical support requests.
• Troubleshoot operating system, hardware, and cloud stack issues.
• Accurately triage, route, and escalate tickets.
• Assist in incident response and identify patterns.
• Document solutions and processes for knowledge sharing.
• Provide actionable feedback to improve products and workflows.
• Collaborate with peers to maintain a customer-focused support environment.

Requirements

• Detail-oriented and technically curious.
• Ability to thrive in fast-paced, dynamic environments.
• Strong communication skills.
• Experience in technical support or related fields.
• Ability to balance multiple responsibilities.

Benefits

• Remote work flexibility.
• Opportunity to work in a mission-critical support operation.
• Collaborative team environment.
• Professional growth opportunities.