Chief Customer Officer - Remote

Overview

This mission-critical executive role is designed to own and enhance the end-to-end customer experience, ensuring that customers not only adopt but also derive significant value from our products.

In Short

• Own the company’s end-to-end customer journey, from onboarding through renewal and expansion.
• Define and execute a customer experience strategy aligned with company growth goals.
• Act as the executive voice of the customer, influencing product, sales, marketing, and leadership decisions.
• Drive net revenue retention, gross retention, and expansion revenue in partnership with Sales and Finance.
• Lead Customer Success, Support, and Services teams with clear roles and career paths.
• Establish feedback loops to capture customer insights and translate them into actionable initiatives.
• Partner closely with senior leadership to align growth, retention, and customer outcomes.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Customer Operations with executive leadership roles.
• Proven track record of improving retention and expansion in a B2B SaaS or enterprise environment.
• Experience in scaling customer teams in a high-growth company.
• Strong executive presence and ability to influence cross-functional leaders.
• Data-driven mindset with a deep understanding of customer metrics and unit economics.
• Exceptional communication skills and demonstrated customer empathy.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours and remote work opportunities.
• Professional development and training programs.
• Health and wellness benefits.
• Collaborative and innovative company culture.