Chief Customer Support Officer - Remote

Overview

We are looking for a Chief Customer Support Officer who will take on a key role in building and developing customer support processes.

In Short

• Oversee customer relationships with both new and existing clients through CRM systems.
• Ensure CRM systems support an effective sales funnel.
• Develop and implement marketing strategies to attract new customers.
• Manage key CRM processes: registration, retention, activation, reactivation, deposits, and related strategies.
• Identify and propose new methods to improve customer experience.
• Support the organization of promotional events to engage prospective clients.
• Conduct research on Contact Center performance, market trends, and competitor activities.

Requirements

• Proven experience in customer support or related field.
• Strong knowledge of CRM systems.
• Excellent communication and interpersonal skills.
• Ability to develop and implement effective marketing strategies.
• Strong analytical skills to conduct market research.

Benefits

• Competitive salary.
• Opportunity for professional growth.
• Dynamic work environment.
• Access to training and development resources.