Customer Care Officer - Remote

Overview

A leading commercial bank is seeking highly motivated Customer Care Officers to handle customer inquiries, cash transactions, and provide technical support while ensuring compliance with banking regulations.

In Short

• Respond to customer inquiries via various channels.
• Process deposits, withdrawals, and other transactions.
• Resolve customer complaints and provide technical support.
• Facilitate account openings and loan applications.
• Educate customers on banking products and services.
• Maintain accurate customer records and documentation.
• Collaborate with other departments for issue resolution.
• Meet service metrics and contribute to process improvements.
• Stay updated on banking policies and industry trends.
• Ensure a customer-focused approach in all interactions.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer service or banking preferred.
• Ability to handle cash transactions accurately.
• Problem-solving skills for issue resolution.
• Knowledge of banking products and services.
• Attention to detail and compliance with regulations.
• Ability to work in a fast-paced environment.
• Proficiency in using banking software and tools.
• Empathetic and customer-focused mindset.
• Willingness to learn and adapt to new policies.

Benefits

• Competitive salary and performance bonuses.
• Opportunities for career advancement.
• Comprehensive training and development programs.
• Health and wellness benefits.
• Supportive work environment.
• Flexible working hours.
• Employee discounts on banking products.
• Access to financial planning resources.
• Regular team-building activities.
• Recognition programs for outstanding performance.