Call Center Agent - Bureau of Automotive Repair - Remote

Overview

This fully remote role within California offers a unique opportunity to support a vital public service focused on air quality programs and smog check referee services.

In Short

• Answer and triage inbound calls, providing accurate information on various air quality programs.
• Schedule consumer appointments via phone and web-based systems.
• Assist consumers in determining eligibility and completing application processes for relevant programs.
• Conduct outbound calls to remind consumers of upcoming appointments.
• Maintain up-to-date knowledge of all active air quality programs.
• Collaborate effectively within a technical team to resolve consumer inquiries.

Requirements

• Strong communication skills.
• Attention to detail.
• Passion for serving the community.

Benefits

• Work in a collaborative environment.
• Support a vital public service.