Encompass Support Specialist - Remote

Overview

The Encompass Support Specialist plays a pivotal role in providing comprehensive support and administration for the company’s loan origination system and its integrations.

In Short

• Deliver top-notch first-level application support via phone, email, and face-to-face interactions.
• Efficiently prioritize and escalate issues to guarantee swift resolution times.
• Troubleshoot and resolve internal support issues promptly.
• Maintain meticulous and detailed records of problems and solutions.
• Provide technical support in the creation of processes and workflows.
• Conduct training sessions and create documentation for internal staff.
• Oversee Loan Origination systems and nurture partnerships with integration services.
• Manage the entire employee mortgage application process.
• Collaborate closely with Project Managers to help keep projects on track.
• Support the Apps/IT team in the seamless implementation of software solutions.

Requirements

• Solid understanding of the loan origination workflow.
• Experience with mortgage applications and systems.
• Strong troubleshooting and problem-solving skills.
• Ability to conduct training and create documentation.
• Experience in user account lifecycle management.
• Familiarity with vendor management and collaboration.
• Excellent communication skills.
• Ability to work collaboratively with IT/Apps teams.
• Project management skills.
• Detail-oriented and organized.

Benefits

• Competitive pay ranging from $61,000 to $75,000 annually.
• Opportunity for ongoing education and skill enhancement.
• Supportive work environment focused on ethical standards.
• Hybrid work model.
• Access to innovative solutions and tools.