Workplace Experience Lead - Remote

Overview

As the Workplace Experience Lead at JLL, you will be responsible for creating and implementing a world-class workplace experience strategy that aligns with the client’s values and business objectives.

In Short

• Own and evolve workplace experience strategy and vision.
• Implement programs and initiatives to meet client expectations.
• Extend oversight and best practices to national sites.
• Lead and develop the experience team through coaching.
• Manage vendor relationships across various services.
• Conduct daily walkthroughs to assess readiness.
• Resolve high-impact issues with empathy and precision.
• Background in workplace experience or hospitality preferred.
• Proven team leadership in a high-performance environment.
• Exceptional stakeholder engagement skills.

Requirements

• Experience in workplace experience, hospitality, or operations management.
• Proven experience leading multidisciplinary teams.
• Exceptional stakeholder engagement and vendor management skills.
• Passion for coaching and developing team members.
• Superior problem-solving skills under pressure.
• Bachelor's degree in hospitality or related field preferred.

Benefits

• Inclusive workplace culture.
• Opportunities for personal and professional growth.
• Support for underrepresented groups.
• Commitment to equal opportunity.
• Support for veterans transitioning to civilian careers.