Customer Experience Centre - Helpdesk / Scheduling Advisor - Remote

Overview

The Customer Experience Centre is seeking a dynamic Helpdesk / Scheduling Advisor to enhance client satisfaction through effective service management.

In Short

• Act as the first point of contact for client inquiries.
• Coordinate with mobile workforce and vendors for scheduling.
• Identify client needs and preferences proactively.
• Manage and resolve issues with a solutions-focused approach.
• Collaborate with internal departments for efficient service delivery.
• Utilize customer feedback for service improvement.
• Maintain accurate records of client interactions.
• Facilitate work order prioritization and management.
• Support a dynamic mobile workforce environment.
• Join a reputable company that values service excellence.

Requirements

• Proven experience in a customer service role.
• Strong verbal and written communication skills.
• Excellent organizational skills for managing multiple tasks.
• Proactive problem-solving abilities.
• Experience with scheduling software is advantageous.
• Flexibility to adapt to dynamic needs.
• Ability to collaborate across departments.

Benefits

• Be part of a growing company with a focus on excellence.
• Opportunity to impact client satisfaction directly.
• Supportive team environment fostering professional growth.
• Competitive salary and benefits package.