Customer Success Manager (iPaaS Industry) - Remote

Overview

The Customer Success Manager will be responsible for ensuring customer satisfaction and driving renewals in the iPaaS industry through effective onboarding, process management, and strategic communication.

In Short

• Manage customer engagement and onboarding processes.
• Provide back-office support for renewals and customer account management.
• Collaborate with internal teams to optimize renewal workflows.
• Track and report on key renewal metrics.
• Communicate company value propositions effectively to customers.
• Document customer journeys and account health.
• Handle escalations and manage customer communications.
• Develop account strategies in collaboration with Account Executives.
• Identify upsell and expansion opportunities.
• Work in a fast-paced, high-visibility environment.

Requirements

• Minimum of 3 years in customer success or partner success roles.
• Experience working cross-functionally with teams.
• Strong negotiation and proposal preparation skills.
• Excellent communication and organizational skills.
• Familiarity with CRM systems and iPaaS platforms.
• Ability to track and analyze data effectively.

Benefits

• Work for a leader in the iPaaS tech space.
• Join a mission-driven company transforming industry standards.
• Career development and mentorship opportunities.
• Flexible, remote-friendly work environment.