Customer Success Manager (iPaaS) - Remote

Overview

The Customer Success Manager will work cross-functionally with various internal teams and external stakeholders in the iPaaS industry, ensuring customer engagement and satisfaction.

In Short

• Familiarize with company processes and tools within 60 days.
• Conduct onboarding meetings for customer success.
• Review customer licenses and platform usage.
• Drive and close renewals in a timely manner.
• Prepare usage reports and customer account summaries.
• Track key renewal metrics for retention goals.
• Work cross-functionally to streamline workflows.
• Document customer journeys and account health.
• Handle escalations to drive positive outcomes.
• Collaborate on account strategies with Account Executives.

Requirements

• 3+ years of experience in customer success or partner success roles.
• Ability to work cross-functionally to achieve shared goals.
• Experience in contract review and negotiation.
• Excellent communication and problem-solving skills.
• Experience in a fast-paced environment is desirable.
• Familiarity with CRM systems and iPaaS platforms.

Benefits

• Work for a leader in the iPaaS tech space.
• Join a mission-driven company transforming the industry.
• Career development and mentorship opportunities.
• Flexible, remote-friendly work environment.