Principal Program Manager - Remote

Overview

At Jiffy.com, we’re redefining how crafters, small business owners, and hobbyists bring their creative visions to life with print-ready artwork, custom apparel, and unmatched speed. As we continue to scale, we’re tackling complex operational challenges across physical goods, software development, new product launches, and multiple P&Ls—all while maintaining a best-in-class customer experience. We are looking for a Program Manager to help drive cross-functional execution, align priorities, and ensure that key strategic initiatives are delivered on time and with precision. Reporting to the Chief of Staff (CoS) and working closely with the CFO, this role will be instrumental in managing the intersection of operations, technology, finance, and product innovation.

In Short

• Manage complex programs that span e-commerce, customer support, print shop logistics, and software development.
• Work closely with supply chain, print shop partners, and engineering to improve order processing, delivery speed, and cost efficiency.
• Bridge the gap between Product, Engineering, Customer Service, Print Shop Operations, and Finance to keep teams in sync and drive execution.
• Take on projects with no playbook, designing and implementing new operational frameworks that improve efficiency and scalability.
• Develop and refine workflows that improve partner onboarding, order routing, and production efficiency within our print shop network.
• Identify pain points in the customer journey and develop initiatives to improve response times, service quality, and order fulfillment.
• Implement structured, scalable processes that reduce inefficiencies and ensure alignment across multiple business units.
• Keep leadership and stakeholders informed with clear project updates, dashboards, and performance metrics.
• Partner with the CFO to align program execution with financial objectives, ensuring cost-effectiveness and sustainable growth.
• Identify potential roadblocks and develop contingency plans to keep projects moving forward.

Requirements

• Proven experience in program management or related fields.
• Strong understanding of e-commerce and supply chain processes.
• Excellent communication and leadership skills.
• Ability to manage multiple projects and teams effectively.
• Experience with data analysis and performance metrics.
• Creative problem-solving skills and adaptability.
• Strong financial acumen and understanding of business operations.
• Experience in designing operational frameworks and processes.
• Ability to work collaboratively across various functions.
• Familiarity with software development processes is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional development and growth opportunities.
• Flexible work arrangements.
• Collaborative team culture.
• Access to the latest tools and technologies.
• Health and wellness programs.
• Employee discounts on products.
• Support for community involvement and initiatives.
• Opportunity to make a significant impact in a growing company.