Manager, Customer Operations (Inbound Virtual Contact Center) - Remote

Overview

We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams.

In Short

• Join a pre-IPO startup with significant funding and growth.
• Work closely with experienced leaders from top companies.
• Drive execution and performance across a team of ~50 agents.
• Collaborate with product, engineering, and analytics teams.
• Thrive in a fast-paced, high-volume environment.
• Build a high-performance culture with clear goals.
• Implement structured coaching and feedback for agents.
• Own day-to-day execution of sales and service teams.
• Diagnose and solve performance issues at their root.
• Optimize workflows and systems for better performance.

Requirements

• 3+ years of experience managing inbound contact center agents.
• Ability to manage through others and hold them accountable.
• Experience using data to drive operational changes.
• Track record of managing performance effectively.
• Comfort working with onshore and offshore teams.

Benefits

• Comprehensive benefits package including health, dental, and vision.
• Paid time off and parental leave.
• 401(K) plan with employer matching.
• Equity opportunities may be part of the compensation.