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Client Success Manager II - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide
$50,000 - $58,000/year

Overview

A Client Success Manager II plays a vital role in maintaining positive relationships with clients in the higher education sector, ensuring their satisfaction with Jenzabar's products and services.

In Short

  • Maintain positive client relationships to maximize product/service satisfaction
  • Act as a liaison between organization and clients
  • Leverage data to personalize and address client’s needs
  • Conduct client service training for continuous improvement
  • Visit and conduct annual reviews with each client
  • Develop and maintain strategic relationships with senior contacts
  • Collaborate with Account Executive & Sales Manager for future sales strategies
  • Collect feedback on product performance and improvements
  • Represent Jenzabar at regional conferences
  • Travel as necessary to visit clients (~50% travel)

Requirements

  • Bachelor’s Degree
  • Background in Higher Education
  • Prior experience as an Account Manager in Higher Education is a plus
  • Strong communication skills and a positive attitude

Benefits

  • Medical Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Sick Days
  • Paid Parental Leave
  • Paid Holidays
  • Short Term Disability
  • Long Term Disability
  • 401K
  • Educational Assistance

Jenzabar

Jenzabar

Jenzabar is a leading provider of software solutions for higher education institutions, dedicated to helping colleges and universities thrive for over four decades. The company fosters an entrepreneurial culture that encourages creativity, hard work, and enjoyment in the workplace. Jenzabar emphasizes open communication, mutual respect, and a commitment to exceeding client expectations. Their mission is to empower individuals to discover their potential and purpose, creating pathways for success in various aspects of life. With a focus on innovation and collaboration, Jenzabar is an enjoyable and dynamic place to work.

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