AdTech Solutions Manager - Remote

Overview

The AdTech Solutions Manager will create impact within the AdTech Solutions Team at Jellyfish, specializing in Google Marketing Platform and ensuring excellent service delivery to clients.

In Short

• Be a platform expert and provide technical support for DV360, CM360, and SA360.
• Resolve platform questions and complete account build tasks.
• Maintain up-to-date certifications across all GMP platforms.
• Manage and resolve tickets within SLA timeframes.
• Develop strong client relationships and understand their challenges.
• Collaborate with team members to achieve common goals.
• Contribute to process improvement and automation solutions.
• Demonstrate accountability and ownership in task completion.
• Engage with stakeholders at all levels to articulate solutions.
• Encourage knowledge sharing within a high-performing team environment.

Requirements

• 1+ years of experience with GMP Ticket Support for AUS and APAC region.
• Strong interest in adtech for fresh graduates.
• Ability to manage and resolve service delivery tickets efficiently.
• Strong communication skills to identify challenges and solutions.
• Client-centric approach to developing long-lasting relationships.
• Ability to work independently while collaborating with the team.
• Problem-solving mindset with a focus on practical solutions.
• Willingness to share knowledge and encourage teamwork.

Benefits

• Flexible working hours and the ability to work remotely for up to 60% of the time.
• Discretionary annual bonus scheme.
• One paid day each month for self-development.
• Access to Jellyfish Learn for continuous growth.
• Supportive and inclusive work environment.