Customer Support Specialist - Remote

Overview

Join Jane's mission to simplify the lives of healthcare practitioners and patients by providing exceptional customer support and building strong relationships.

In Short

• Work remotely from anywhere in Canada.
• Provide customer support through various channels including live chat, phone, and email.
• Conduct live demos and onboarding for potential customers.
• Collaborate with product, marketing, and content teams.
• Focus on empathy and relationship-building with customers.
• Adapt to fast-paced and changing environments.
• Enhance workflows to improve customer interactions.
• Be part of a supportive and flexible work culture.
• Contribute to a growing company with a clear vision.
• Engage with customers to understand their challenges and provide solutions.

Requirements

• Strong communication skills.
• Experience in customer support or related fields.
• Ability to adapt to different support channels.
• Empathy and relationship-building skills.
• Resourcefulness and problem-solving abilities.
• Willingness to embrace change and flexibility.
• Experience with healthcare practitioners is a plus.
• Ability to work in a fast-paced environment.
• Team player with a collaborative mindset.
• Passion for helping others.

Benefits

• Remote-first work environment.
• Flexible work hours.
• Supportive company culture.
• Opportunities for professional growth.
• Engagement with a diverse team.
• Channels for personal interests and wellness.
• Regular team connections and events.
• Autonomy in work-life integration.
• Positive feedback from customers.
• Opportunity to contribute to a meaningful mission.