Technology Support Analyst Tier II – English & French Support - Remote

Overview

The Technology Support Analyst Tier II position is designed for a proactive individual who can provide technical support in both English and French. The role involves troubleshooting and resolving IT issues for employees, ensuring high service quality in a flexible work environment.

In Short

• Provide remote technical support via various communication channels.
• Create and maintain technical documentation in English and Canadian French.
• 7+ years of experience in end-user support is required.
• Proficiency in Microsoft Office 365 and cloud-based systems.
• Strong troubleshooting and analytical skills are essential.
• Ability to work in a fast-paced and flexible environment.
• Professional fluency in English and Canadian French is mandatory.
• ITILv4 Certification is a plus.
• Must be organized and detail-oriented.
• Work from anywhere with a stable internet connection.

Requirements

• Experience in creating technical documentation.
• Minimum 7 years in a direct end-user support role.
• Proficiency in Microsoft Office 365 and Windows 11.
• Expertise in Azure Active Directory and Intune.
• Experience with ITSM systems like ServiceNow.
• Excellent troubleshooting skills.
• Bachelor’s degree preferred.
• 2-3 years of job stability in corporate support.
• Professional fluency in English and Canadian French.
• Remote work requires a stable internet connection.

Benefits

• Flexible work environment.
• Medical, Dental, and Vision Insurance.
• Commuter Benefit.