Bilingual Technology Support Analyst (French & English) - Remote

Overview

Join a dynamic global consulting firm as a Bilingual Technology Support Analyst, providing IT support in both English and French.

In Short

• Minimum 5 years of experience in end-user support.
• Proactive and organized individual required.
• Provide remote and onsite IT support.
• Proficient in English and French.
• Troubleshoot hardware, software, and network issues.
• Experience with Microsoft Intune and Azure AD.
• Log incidents using ServiceNow.
• Maintain documentation of issues and resolutions.
• ITIL certification is a plus.
• Flexible work environment with a strong team culture.

Requirements

• Proficiency in Microsoft Office 365 and Windows 11.
• Experience with cloud-based storage systems.
• Strong analytical and troubleshooting skills.
• Bachelor’s degree preferred.
• Minimum 2-3 years of job stability in corporate support.

Benefits

• Flexible work environment.
• Medical, Dental, and Vision Insurance.
• Commuter Benefit.