Power BI End-User Support Technician - Remote

Overview

The Power BI End User Support Technician is responsible for providing technical support to end users, ensuring a high-quality customer experience while resolving Power BI-related issues.

In Short

• Provide daily support for Power BI incidents and requests.
• Analyze and identify solutions for complex Power BI issues.
• Maintain communication with end-users regarding issue status.
• Document findings and create user guides or training sessions.
• Collaborate with teams to drive incident resolution.
• Translate user feedback to optimize support processes.
• Participate in case discussions to share knowledge.
• Utilize Power BI knowledge for system enhancements.
• Engage in troubleshooting and remediation of product issues.

Requirements

• Bachelor’s degree in computer science, IT, or related field.
• 5+ years of Power BI technical support experience.
• Fluent in professional English.
• Experience in a customer-facing technical support role.
• Strong communication skills for engaging with senior stakeholders.
• Proficiency in Microsoft Power BI and other BI tools.
• Basic network troubleshooting skills.

Benefits

• Flexible work environment allowing remote work.
• Generous Annual Leave Policy.
• Comprehensive Medical Insurance.