D365 F&O Support Analyst II - Remote

Overview

J.S. Held is seeking an experienced Microsoft Dynamics 365 (D365) Support Analyst Tier II to join the Technology Services ERP Support team, providing critical user support and troubleshooting for the D365 Finance platform.

In Short

• Responsible for day-to-day support of the Microsoft Dynamics 365 Finance platform.
• Provide end-user support including managing user setup and troubleshooting issues.
• Document and prioritize business system issues in the IT ticketing system.
• Manage and track reported issues while seeking guidance as needed.
• Develop documentation for business scenarios and processes.
• Identify opportunities to improve platform efficiency and usability.
• Assist in training end users on system processes.
• Proactively identify roadblocks and deliver solutions.
• Maintain platform documentation.
• Collaborate with Corporate Systems team for system configuration.

Requirements

• Professional-level fluency in English.
• In-depth knowledge of Microsoft Dynamics 365 Finance & Operations.
• Bachelor’s degree or equivalent work experience.
• Familiarity with finance and project-based business processes.
• Stable high-speed internet connection and quiet working environment.
• Strong problem-solving skills and analytical mindset.
• Ability to manage multiple projects simultaneously.
• Excellent collaboration and communication skills.
• Proactive and highly motivated individual.
• Attention to detail for compliance and accuracy.

Benefits

• Flexible work environment allowing remote work.
• Generous annual leave policy.
• Comprehensive medical insurance.