Director of Customer Success and Renewals - Remote

Overview

The Director, Customer Success and Renewals at Ivanti leads a global team responsible for renewals and customer success within our mid market accounts. They collaborate with sales to develop strategic proposals, negotiate and execute renewal contracts, and drive customer loyalty and growth.

In Short

• Lead a global team of Renewal Account Managers
• Maximize license expansion and growth for top global customers
• Develop account management strategies to drive retention and customer satisfaction
• Collaborate with sales and internal teams to identify new business opportunities
• Apply best in class customer success practices at scale
• Negotiate and execute renewal contracts
• Monitor and analyze account performance data
• Lead, motivate, and train the Renewal Account Manager team

Requirements

• 10+ years of software management experience
• Experience in renewals, account management, and customer success
• Demonstrated track record of building and leading high-performing teams
• Strong collaborative and team-oriented approach
• Excellent presentation and negotiation skills
• Passion for customer success
• Bachelor's degree in Business, MBA a plus
• Experience working with a large partner network
• Experience using Customer Success platforms (Planhat preferred)

Benefits

• Flexible work environment
• Focus on professional development and career growth
• Diverse and inclusive workplace
• Opportunity to lead a high-performing team
• Global company with a strong mission