We are seeking an experienced ServiceNow Developer specializing in the Customer Service Management (CSM) module, with a solid background in software development. The ideal candidate should have at least 3 years of experience in ServiceNow development and 5 years in software development. This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.

In Short

Design & Development: Customize and configure the ServiceNow CSM module to meet business requirements.
Develop and implement custom applications and integrations within the ServiceNow platform.
Design and configure workflows, business rules, UI policies, and client scripts.
Implementation & Integration: Implement end-to-end ServiceNow CSM solutions.
Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
Collaboration & Stakeholder Engagement: Collaborate with business stakeholders to gather requirements.
Documentation & Compliance: Create and maintain technical documentation.
Ensure compliance with IT security policies and data privacy regulations.

Requirements

Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module.
A total of 5 years of software development experience with strong programming skills.
Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.
Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript).
Proficiency in ServiceNow development tools: Flow Designer, IntegrationHub, Scripted REST APIs.
Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.
Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.
Strong analytical and problem-solving abilities.
Ability to work independently and in a team environment.
Effective communication skills for stakeholder interactions.

Benefits

Competitive salary and benefits package.
Opportunities for professional development and certification.
Flexible work environment.
Supportive team culture.

I.A

iTech AG

iTech AG is a dynamic and innovative company focused on delivering cutting-edge IT solutions and modernization initiatives, particularly within the federal government sector. With a commitment to high-quality project management and adherence to Agile and DevSecOps methodologies, iTech AG aims to enhance the efficiency and effectiveness of government operations. The company values collaboration and proactive communication, serving as a vital link between government stakeholders and project teams to ensure successful program execution and delivery.

Share This Job!

Save This Job!

Jobs from iTech AG:

ServiceNow Scrum Architect

ServiceNow

Agile

Scrum

Director of Commercial Business Development

Business Development

Sales Strategy

Cloud Platforms

Product Owner