Senior Business Analyst - Remote

Overview

We are seeking a Senior Business Analyst to support a Department of Defense (DoD) contract, focusing on the migration and sustainment of the Computerized Maintenance Management System (CMMS) within ServiceNow. The ideal candidate will play a crucial role in gathering requirements, analyzing workflows, supporting system migration, ensuring compliance with DoD security policies, and providing training and documentation for end users.

In Short

• Lead requirements gathering sessions with key stakeholders to define business processes, workflows, and system functionalities.
• Collaborate with technical teams to document business and functional requirements for ServiceNow configurations, integrations, and enhancements.
• Support the migration of CMMS data and processes from an on-premises solution to the DISA Service Platform (DSP) ServiceNow instance.
• Ensure compliance with DoD security and STIG requirements, documenting system configurations and security controls.
• Develop and maintain process flow diagrams, user stories, and system documentation.
• Work with developers and system administrators to ensure ServiceNow solutions align with business needs and user requirements.
• Support User Acceptance Testing (UAT), including creating test cases, tracking issues, and validating requirements.
• Develop training materials and user guides to support knowledge transfer and end-user adoption.
• Analyze and resolve user-reported incidents, identifying root causes and proposing improvements.
• Participate in Technical Interchange Meetings (TIMs) and stakeholder briefings to communicate project status and gather feedback.

Requirements

• Experience working with ServiceNow, specifically in CMMS, FSM, WSD, or ITSM.
• Strong understanding of business process modeling, workflow automation, and system migration projects.
• Experience developing business and technical documentation, including requirements documents, process flows, and user guides.
• Knowledge of DoD cybersecurity requirements, including STIG compliance and security best practices.
• Experience with data migration projects, ensuring accurate data mapping and transformation.
• Strong facilitation and stakeholder engagement skills, with experience managing competing priorities.
• Ability to conduct user training and knowledge transfer sessions effectively.
• Strong analytical and problem-solving skills.

Benefits

• ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist certification.
• Prior experience supporting the Defense Information Systems Agency (DISA) or DoD enterprise IT environments.
• Familiarity with DISA’s Service Platform (DSP) and general cloud migration concepts.
• Experience working in Agile and SAFe development environments.
• Experience with SQL queries, data analytics, or business intelligence tools.
• Prior experience supporting CMMS implementations, particularly in ServiceNow or Nuvolo.
• Familiarity with Lightweight Directory Access Protocol (LDAP) and Active Directory (AD) integrations.
• Experience working with cross-functional teams, including developers, system administrators, and project managers.