Customer Experience Representative - Seasonal - Remote

Overview

The Customer Experience Representative is responsible for delivering exceptional service to customers, ensuring they feel valued and supported through various communication channels.

In Short

• Work remotely 10 - 30 hours per week in 4-hour shifts.
• Engage with customers via telephone, email, chat, and social media.
• Provide solutions to customer issues and follow up as needed.
• Manage incoming calls and respond to CRM tickets.
• Assist customers with orders, refunds, and tracking information.
• Maintain accurate records of customer interactions.
• Contribute to weekly customer experience meetings.
• Champion the company culture and values.
• Flexibility to change schedule and work overtime as needed.
• Must have a high school diploma or equivalent; college degree preferred.

Requirements

• Minimum 2 years in a customer-focused environment.
• Excellent listening, verbal, and writing skills.
• Ability to multi-task and manage time effectively.
• Working knowledge of multiple computer systems and software.
• Passion for the brand story and product.
• Capacity to adapt to different personality types.
• Ability to work in a fast-paced environment.
• May require long periods of inactivity.

Benefits

• Work remotely with flexible hours.
• Opportunity to engage with a diverse customer base.
• Be part of a supportive team culture.
• Gain experience in customer service and problem-solving.