Virtual Pharmacy Support Call Center Representative - Remote

Overview

The Virtual Pharmacy Support Call Center Representative will provide payment assistance solutions and support to patients, pharmacies, and medical professionals, focusing on card activation and program eligibility.

In Short

• 100% remote contract position.
• Primary contact for patient and pharmacy inquiries.
• Field requests via telephone, email, and fax.
• Document resolutions and escalate unresolved issues.
• Work under moderate supervision.
• Shift hours: 11:00am EST – 8:00pm EST.
• High School Diploma or equivalent required.
• 3+ years of call center experience preferred.
• Bilingual candidates preferred.
• Pay rate: $18.00 per hour.

Requirements

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• 3+ years of call center experience preferred.
• Experience in medical claim processing is a plus.
• Bilingual (English/Spanish) is a plus.

Benefits

• Opportunity for contract conversion to full-time.
• Diverse corporate culture.
• Innovative solutions to improve healthcare.
• Equal opportunity employer.