Field Service Technician - Remote

Overview

The Field Service Technician role is a remote position servicing the Rockford/Chicago Illinois or Milwaukee/Madison, WI area. Travel up to 90% of the time and must have a home base in the Midwest or within close proximity to service the assigned market.

In Short

• Performs service work assignments as directed by the HUB Lead or Regional Service Manager.
• Installs new equipment and repairs existing equipment at customer's facility.
• Completes service jobs of heat treatment equipment at the customer site.
• Reviews equipment reports and documentation to aid in troubleshooting.
• Coordinates problem-solving activities through central support structure.
• Functions as the first point of contact for customers with existing service contracts.
• Accurately records hours worked and submits expense reports.
• Documents performed service jobs and records possible warranty claims.
• Trains on essential skills through workshops and on-the-job shadowing.
• Works safely and follows all safety protocols and policies.

Requirements

• Ability to respond to questions from groups of managers, clients, and customers.
• Ability to promote a professional appearance and represent the company positively.
• Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
• Knowledge of basic computer operations and software programs.
• Possess mechanical and/or electrical aptitude and skills.
• Good problem-solving and troubleshooting skills.
• Ability to work independently with minimal supervision.
• Must have a current, valid driver’s license and service automobile insurance.
• High School Diploma or GED equivalent required.
• 2 years of related industrial equipment operation or maintenance experience.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package.
• Opportunities for professional development.
• Travel opportunities.
• Supportive work environment.