Remote Otter LogoRemoteOtter

Field Service Technician - Remote

Posted 2 weeks ago
All others
Full Time
USA
$24 - $32/hour

Overview

The Field Service Technician role is a remote position servicing the Rockford/Chicago Illinois or Milwaukee/Madison, WI area. Travel up to 90% of the time and must have a home base in the Midwest or within close proximity to service the assigned market.

In Short

  • Performs service work assignments as directed by the HUB Lead or Regional Service Manager.
  • Installs new equipment and repairs existing equipment at customer's facility.
  • Completes service jobs of heat treatment equipment at the customer site.
  • Reviews equipment reports and documentation to aid in troubleshooting.
  • Coordinates problem-solving activities through central support structure.
  • Functions as the first point of contact for customers with existing service contracts.
  • Accurately records hours worked and submits expense reports.
  • Documents performed service jobs and records possible warranty claims.
  • Trains on essential skills through workshops and on-the-job shadowing.
  • Works safely and follows all safety protocols and policies.

Requirements

  • Ability to respond to questions from groups of managers, clients, and customers.
  • Ability to promote a professional appearance and represent the company positively.
  • Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
  • Knowledge of basic computer operations and software programs.
  • Possess mechanical and/or electrical aptitude and skills.
  • Good problem-solving and troubleshooting skills.
  • Ability to work independently with minimal supervision.
  • Must have a current, valid driver’s license and service automobile insurance.
  • High School Diploma or GED equivalent required.
  • 2 years of related industrial equipment operation or maintenance experience.

Benefits

  • Competitive salary based on experience.
  • Comprehensive benefits package.
  • Opportunities for professional development.
  • Travel opportunities.
  • Supportive work environment.
Ipsen International logo

Ipsen International

Ipsen International is a global leader in the field of industrial equipment and services, specializing in heat treatment solutions. The company is dedicated to providing high-quality service and support to its customers, ensuring optimal operational functionality of their equipment. With a strong emphasis on safety and professional development, Ipsen fosters a culture of excellence and innovation, empowering its employees to deliver first-class service while adhering to strict safety protocols. The company values customer satisfaction and is committed to maintaining a positive and professional image in all interactions.

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