Field Service Technician - Remote

Overview

The Field Service Tech role is a remote position servicing the Atlanta, GA and surrounding areas. Travel up to 90% of the time and must have a home base in within close proximity to service the assigned market.

In Short

• Performs service work assignments as directed by the HUB Lead or Regional Service Manager.
• Installs new equipment and repairs existing equipment at customer's facility.
• Completes service jobs of heat treatment equipment at the customer site.
• Reviews equipment reports and documentation to aid in troubleshooting.
• Coordinates problem-solving activities through central support structure.
• Functions as first point of contact for customers with existing service contracts.
• Accurately records hours worked and submits expense reports.
• Documents performed service jobs and records possible warranty claims.
• Trains on essential skills through workshops and on-the-job shadowing.
• Works safely and follows all safety protocols and policies.

Requirements

• Ability to respond to questions from groups of managers, clients, and customers.
• Ability to promote a professional appearance and represent the company positively.
• Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
• Knowledge of basic computer operations and software programs.
• Possess mechanical and/or electrical aptitude and skills.
• Possess good problem-solving and troubleshooting skills.
• Ability to work independently with minimal supervision.
• Must have a current, valid driver’s license and service automobile insurance coverage.

Benefits

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Exact compensation may vary based on skills, experience, and location.
• To learn more about available benefits, please click https://ipsenglobal.com/about/#careers.