Customer Support Agent - Bilingual (English & Vietnamese) - Remote

Overview

As a Customer Support Agent, you will be part of a dynamic team supporting AI-driven technology in the financial services sector, assisting clients with their retirement plans.

In Short

• Provide bilingual support in English and Vietnamese.
• Address customer inquiries via phone, email, and live chat.
• Assist with account activation and troubleshooting.
• Deliver guidance on retirement plan offerings.
• Troubleshoot technical issues and escalate as needed.
• Utilize Zendesk, Aircall, and CRM systems for customer interactions.
• Collaborate with internal teams to enhance customer service.
• Work 45-50 hours per week in US-East Coast time zone.
• Must pass a background check.
• Entry-level position with contract employment type.

Requirements

• High school diploma or equivalent; business or finance degree is a plus.
• Bilingual fluency in Vietnamese and English.
• Previous customer service experience, preferably in technical support.
• Familiarity with retirement plans is advantageous.
• Proficiency in Zendesk and Aircall preferred.
• Strong multitasking and problem-solving skills.
• High attention to detail and ability to work independently.

Benefits

• Competitive hourly rate of $20.
• Flexible working hours.
• Opportunity to work remotely.
• Gain experience in the financial services industry.
• Work with a dynamic and supportive team.