Vice President of Professional Services - Remote

Overview

The Vice President of Professional Services will lead our implementation, onboarding, and customer value realization engine. You will own the end-to-end delivery of our AI-powered platform to customers, ensuring best-in-class onboarding, high-quality deployments, and consistent execution across programs.

In Short

• Own the customer journey post-sale: onboarding, implementation, UAT, and go-live.
• Drive successful deployments across diverse financial institutions.
• Reduce time-to-value by implementing structured launch plans.
• Build and lead a high-performing global professional services team.
• Define and scale standardized delivery methodologies.
• Track and improve key service delivery metrics.
• Partner with Sales to scope implementation efforts.
• Serve as an executive sponsor during high-priority implementations.
• Manage expectations with key customer stakeholders.
• Ensure seamless hand-offs and aligned post-launch support strategies.

Requirements

• 10+ years of experience in professional services or customer implementation roles.
• 5+ years in a senior leadership capacity.
• Experience with AI-powered technologies is a plus.
• Proven track record in managing delivery teams in a SaaS company.
• Deep understanding of SaaS delivery models.
• Exceptional leadership and people management skills.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.

Benefits

• Remote-First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance