Remote Otter LogoRemoteOtter

Vice President of Professional Services - Remote

Posted 1 week ago
Project Management
Full Time
USA
$210,000 - $260,000/year

Overview

The Vice President of Professional Services will lead our implementation, onboarding, and customer value realization engine. You will own the end-to-end delivery of our AI-powered platform to customers, ensuring best-in-class onboarding, high-quality deployments, and consistent execution across programs.

In Short

  • Own the customer journey post-sale: onboarding, implementation, UAT, and go-live.
  • Drive successful deployments across diverse financial institutions.
  • Reduce time-to-value by implementing structured launch plans.
  • Build and lead a high-performing global professional services team.
  • Define and scale standardized delivery methodologies.
  • Track and improve key service delivery metrics.
  • Partner with Sales to scope implementation efforts.
  • Serve as an executive sponsor during high-priority implementations.
  • Manage expectations with key customer stakeholders.
  • Ensure seamless hand-offs and aligned post-launch support strategies.

Requirements

  • 10+ years of experience in professional services or customer implementation roles.
  • 5+ years in a senior leadership capacity.
  • Experience with AI-powered technologies is a plus.
  • Proven track record in managing delivery teams in a SaaS company.
  • Deep understanding of SaaS delivery models.
  • Exceptional leadership and people management skills.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills.

Benefits

  • Remote-First Policy
  • Medical/Dental/Vision Insurance
  • PTO & Holidays
  • Life Insurance
Interface AI logo

Interface AI

interface.ai is a leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company offers an integrated AI platform that delivers a unified banking experience through voice, chat, and employee-assisting solutions, powered by proprietary Generative AI. With a mission to transform the banking experience, interface.ai focuses on providing hyper-personalized, secure, and seamless interactions while enhancing operational efficiencies and driving revenue growth. Their pre-trained, domain-specific AI solutions are designed for easy integration and scalability, making them the go-to choice for financial institutions aiming to deliver exceptional customer experiences and stay ahead in AI innovation.

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