Technical Account Manager - Remote

Overview

Interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

Interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, Interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

In Short

• Leading business process discovery workshops
• Developing and leveraging expertise in AI solutions
• Planning, managing, and performing application build, test, and deploy activities
• Identifying and monitoring interdependencies between various program or project workstreams
• Creating project deliverables and standards
• Planning and establishing after go-live activities
• Effectively communicating complex client and solution concepts to audiences of varying levels

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in a client-facing implementation consultant role, preferably in a software or AI technology environment.
• Strong technical background with the ability to understand and articulate complex technical concepts.
• Have worked in a (Series A - Series C) B2B SaaS startup environment.
• Proven expertise in steering technical projects, ensuring seamless execution from inception to completion.
• Adept at strategically gathering and distilling requirements, coupled with a mastery of User Acceptance Testing (UAT) processes to guarantee optimal project outcomes.
• Skillful in crafting meticulous testing workflows and scenarios, contributing to the delivery of high-quality and flawlessly functioning solutions.
• Demonstrated track record of delivering exceptional customer success, showcasing a commitment to understanding and exceeding client expectations.
• Proven project management skills with experience leading end-to-end implementations.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Experience working with AI, including chatbots preferred
• SAAS and/or Fintech industry experience preferred

Benefits

• 💻 Remote First Policy
• 🏥 Medical/Dental/Vision Insurance
• 🏝 PTO & Holidays
• ✨ Life Insurance