Senior Product Engineer - AI Infrastructure - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• Build the systems that power Intercom’s flagship AI products.
• Work alongside ML engineers and ML Scientists to bring proof-of-concept code to production.
• Partner with ML engineers and ML scientists to build the underlying platform for AI-powered products.
• Contribute to all phases of software development including ideation, prototyping, and implementation.
• Play an active role in the hiring, mentoring, and career development of other engineers.
• Raise the bar for technical standards, performance, reliability, and operational excellence.

Requirements

• 5+ years of experience shipping high-quality products, preferably backend.
• Demonstrated significant impact in previous work.
• Strong technical fundamentals and a willingness to learn.
• Deep knowledge of a high-level programming language (e.g., Python, Ruby).
• Strong willingness to fight for good outcomes.
• Ability to deep dive into any part of the tech stack.
• Excited about progress in the AI space.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• Free lunch and snacks every weekday.
• Regular compensation reviews.
• Pension scheme & match up to 4%.
• Comprehensive health and dental insurance.
• Flexible paid time off policy.
• Paid maternity and paternity leave.
• Cycle-to-Work Scheme with secure bike storage.
• Standard MacBooks provided.