Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

As a Senior Cloud Security Engineer, you will investigate advanced threats and secure AWS environments.
Focus on technical controls, incident response, and detection engineering.
Work with engineering teams to identify and mitigate risks across cloud infrastructure.
Develop and enforce security measures within cloud infrastructure.
Drive response to security incidents and identify threats to the business.
Leverage cloud-native security tools to enhance security posture.
Automate security controls and compliance checks.
Collaborate with product engineering teams to manage security incidents.
Expand automation and infrastructure as code practices.
Support individual career development through training and coaching.

Requirements

Experience in investigating advanced threats and detecting cloud-native attacker techniques.
Expertise in securing AWS environments and responding to security incidents.
Solid understanding of AWS security controls and cloud service offerings.
Proficiency in high-level programming languages for automation.
Experience in implementing Infrastructure as Code practices.
Ability to thrive in a fast-moving environment.