Machine Learning Engineer - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• Identify areas where ML can create value for our customers
• Identify the right ML framing of product problems
• Work with teammates and Product and Design stakeholders
• Conduct exploratory data analysis and research
• Deeply understand the problem area
• Research and identify the right algorithms and tools
• Be pragmatic, but innovate right to the cutting-edge when needed
• Perform offline evaluation to gather evidence an algorithm will work
• Work with engineers to bring prototypes to production
• Plan, measure & socialize learnings to inform iteration
• Partner deeply with the rest of team, and others, to build excellent ML products

Requirements

• Broad applied machine learning knowledge
• 3-5 years applied ML experience
• Practical stats knowledge (experiment design, dealing with confounding etc)
• Intermediate programming skills
• Strong communication skills, both within engineering teams and across disciplines.
• Comfort with ambiguity
• Typically have advanced education in ML or related field (e.g. MSc)
• Scientific thinking skills

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Relocation support for those moving to our offices