Bilingual Financial Services Representative (Portuguese/English) - Remote

Overview

As a Bilingual Financial Services Representative, you will be part of a dynamic team at Interactive Brokers, providing exceptional service to clients while utilizing your strong analytical and technical skills to resolve complex issues.

In Short

• Resolve routine and complex client service issues.
• Handle inquiries related to trading platforms and account functions.
• Coordinate with local and international Client Service divisions.
• Utilize a computerized system for tracking and troubleshooting.
• Provide excellent verbal and written communication.
• Fluency in Portuguese is required.
• Experience in financial services is preferred.
• Self-motivated with superb analytical skills.
• Participate in a hybrid work model (3 days in office, 2 days remote).
• Join a leading global financial services company.

Requirements

• Bachelor's or Advanced Degree.
• Fluency in Portuguese (speaking, reading, writing).
• Experience in financial services preferred.
• Strong verbal and written communication skills.
• In-depth knowledge of financial instruments.
• Understanding of exchange operations and regulations.
• Additional language skills are a plus.
• Self-motivated and able to work independently.
• Excellent organizational and time management skills.
• Superb analytical and problem-solving abilities.

Benefits

• Competitive salary with performance-based bonuses.
• 401(k) retirement plan with company match.
• Health and wellness benefits including medical, dental, and vision.
• Paid time off and generous parental leave policy.
• Daily lunch allowance and stocked kitchen.
• Corporate events and team outings.
• Education reimbursement and learning opportunities.
• Modern office setup with multi-monitor configurations.