Bilingual Client Technical Support: Mandarin/English - Remote

Overview

As a Bilingual Client Technical Support member, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.

In Short

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues
• Work in a hybrid role (3 days in the office / 2 days remote)
• Engage with clients in Mandarin and English
• Assist clients with technical inquiries
• Collaborate with internal teams for issue resolution
• Maintain knowledge of financial products and services
• Focus on client satisfaction and effective communication

Requirements

• Bachelor’s degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and a desire to learn new skills
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & Mandarin a must

Benefits

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan