Enterprise Customer Success Manager - Remote

Overview

Enterprise Customer Success Manager is responsible for the portfolio of Intento’s top tier Enterprise clients. Enterprise CSM serves as the primary point of contact, strategic advisor, and the customer’s champion within Intento, ensuring the platform adoption and value realization.

In Short

• Develop and maintain excellent customer relationships with our enterprise clients.
• Partner with customers to establish desired business outcomes, milestones, timelines, and success metrics.
• Manage a portfolio of customer accounts, ensuring product adoption, revenue retention, and high renewal rate.
• Provide strategic and product advice to clients, deliver regular client reviews to evaluate progress against goals.
• Build and maintain current functional and technical knowledge of the Intento platform and services.
• Track customer usage pro-actively using Intento business tools and identify trends, potential challenges and issues.
• Influence future lifetime value through higher product adoption and customer satisfaction.
• Escalate customer issues to ensure those are resolved in a timely manner.
• Advocate customer needs and issues cross-departmentally.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to analyze customer data and identify trends.
• Familiarity with AI technology and its applications.
• Proven track record of managing enterprise-level accounts.

Benefits

• Collaborate with over 75+ talented individuals working remotely.
• Be part of a team dedicated to solving significant industrial problems.
• Experience transparency in business strategies.
• Balance autonomy and responsibility in your work.
• Competitive salaries that reflect your skills and expertise.
• Environment that promotes collaboration, flexibility, and growth.
• Gain firsthand experience deploying solutions to Fortune 500 companies.