Customer Service Representative (Insurance) - Remote

Overview

The Customer Service Representative provides essential support to underwriters, agents, customers, and internal teams across both commercial and personal lines, ensuring exceptional service and efficient communication.

In Short

• Support new business and renewal underwriters, agents, and customers.
• Respond to agent inquiries via phone and email.
• Deliver high-quality customer service.
• Provide clerical support and quoting assistance.
• Process incoming and outgoing correspondence accurately.
• Maintain knowledge of carrier guidelines and procedures.
• Document all relevant activity in the Agency Management System.
• Perform additional duties as assigned.

Requirements

• Minimum 1 year of insurance experience.
• Ability to obtain a Property & Casualty Insurance License.
• High school diploma or equivalent experience.
• Strong written and verbal communication skills.
• Proficiency with office software, especially Microsoft Office.
• Ability to interpret technical documents.
• Valid Driver's License required.

Benefits

• Employee Ownership Program.
• Professional development opportunities.
• Work from home reimbursement.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with match.
• Various Time Off Programs.
• 11 company paid holidays.
• Employee discounts.