Customer Service Representative - Insurance - Remote

Overview

Join our team as a full-time Customer Service Representative in the Insurance sector, where you'll assist members with their inquiries and provide exceptional service in a fast-paced environment.

In Short

• Full-time remote position
• Starting pay of $23 – $25 per hour
• Additional $1/hour for bilingual fluency (English/Spanish)
• $1,000 hiring bonus for candidates with an active Property & Casualty License
• Comprehensive 17-week training provided remotely
• Assist members with insurance policy inquiries
• Engage with members using strong communication skills
• Work-from-home requirements include a dedicated workspace and internet connectivity
• Prior customer service experience preferred
• Flexible schedule including possible shift adjustments

Requirements

• Prior customer service experience, preferably in a call center
• Spanish fluency is a plus
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real-time
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of Coppell, TX
• Demonstrated ability to work in a remote setting
• Availability during standard business hours
• A flexible, “can-do” mindset

Benefits

• Health coverage for medical, dental, and vision
• 401(K) savings plan with company match and pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts on various services