Personal Lines Account Manager - Remote

Overview

The Personal Lines Account Manager is responsible for overseeing client service and communication, ensuring excellence in every interaction while managing administrative processes for client insurance policies.

In Short

• Fully remote position for residents of North Carolina and South Carolina.
• 5+ years of industry experience required.
• Manage client service and communication effectively.
• Oversee administrative processes for insurance policies.
• Collaborate with underwriters and sales personnel.
• Facilitate client claims processes.
• Maintain records and manage a book of business.
• Ensure compliance with service standards.
• Mentor and train team members.
• Promote IOA core values and integrity.

Requirements

• Active state licensing required.
• Exceptional customer service and communication skills.
• Strong organizational and decision-making skills.
• High accuracy in handling large volumes of work.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma or equivalent.

Benefits

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/family life balance.
• Commitment to community service.
• Supportive teammates and rewarding work environment.