Client Success Manager - Remote

Overview

We are seeking a motivated and customer-focused Client Success Manager to join our dynamic team at INSTANDA. As a Client Success Manager, you will be responsible for demonstrating INSTANDA’s value and enhancing the customer experience for sustained loyalty and long-term revenue generation.

In Short

• Develop and nurture strong relationships with assigned clients.
• Collaborate with cross-functional teams for seamless onboarding.
• Conduct regular check-ins and business reviews to monitor client satisfaction.
• Actively listen to client feedback and resolve issues.
• Implement strategies to increase client retention and reduce churn.
• Partner with Account Managers for renewals and expansion opportunities.
• Manage client issues proactively and drive timely resolutions.
• Understand INSTANDA’s platform functionality for rich client conversations.
• Provide strategic insights and guide clients in optimizing platform usage.
• Share client feedback with the product development team.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer success or account management.
• Ability to work collaboratively with cross-functional teams.
• Problem-solving skills and a customer-focused mindset.
• Technical understanding to discuss platform functionalities.
• Experience in developing client retention strategies.
• Ability to conduct performance evaluations and business reviews.
• Proactive approach to managing client issues.
• Strong organizational skills to manage multiple clients.
• Experience in the insurance or technology industry is a plus.

Benefits

• Opportunity to work with a pioneering Insurtech company.
• Dynamic and collaborative work environment.
• Professional development and growth opportunities.
• Competitive salary and benefits package.
• Flexible working arrangements.