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Client Success Manager - Remote

Posted 1 week ago
INSTANDA logo

INSTANDA

Customer Service
Full Time
USA

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Overview

We are seeking a motivated and customer-focused Client Success Manager to join our dynamic team at INSTANDA. As a Client Success Manager, you will be responsible for demonstrating INSTANDA’s value and enhancing the customer experience for sustained loyalty and long-term revenue generation.

In Short

  • Develop and nurture strong relationships with assigned clients.
  • Collaborate with cross-functional teams for seamless onboarding.
  • Conduct regular check-ins and business reviews to monitor client satisfaction.
  • Actively listen to client feedback and resolve issues.
  • Implement strategies to increase client retention and reduce churn.
  • Partner with Account Managers for renewals and expansion opportunities.
  • Manage client issues proactively and drive timely resolutions.
  • Understand INSTANDA’s platform functionality for rich client conversations.
  • Provide strategic insights and guide clients in optimizing platform usage.
  • Share client feedback with the product development team.

Requirements

  • Strong communication and interpersonal skills.
  • Experience in customer success or account management.
  • Ability to work collaboratively with cross-functional teams.
  • Problem-solving skills and a customer-focused mindset.
  • Technical understanding to discuss platform functionalities.
  • Experience in developing client retention strategies.
  • Ability to conduct performance evaluations and business reviews.
  • Proactive approach to managing client issues.
  • Strong organizational skills to manage multiple clients.
  • Experience in the insurance or technology industry is a plus.

Benefits

  • Opportunity to work with a pioneering Insurtech company.
  • Dynamic and collaborative work environment.
  • Professional development and growth opportunities.
  • Competitive salary and benefits package.
  • Flexible working arrangements.

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