Marketplace Operations Team Member - Remote

Overview

As a Marketplace Operations team member, you will identify and correct defects and disruptions in the marketplace, making decisions on both tactical and strategic levels.

In Short

• Monitor fluctuations in key performance metrics in real-time.
• Act as the “air traffic controller” for fulfillment quality assurance.
• Ensure high levels of efficiency and quality across multiple regions.
• Communicate with shoppers to troubleshoot live issues.
• Support new service launches impacting shoppers or retailers.
• Provide feedback to cross-functional teams for system improvements.
• Identify upcoming events that may impede operations.
• Respond to disasters ensuring shopper safety.
• Activate stakeholders to correct intraday issues.

Requirements

• Bachelor’s degree or equivalent experience in operations or fulfillment.
• Experience in synthesizing and analyzing data.
• Ability to think critically and solve urgent problems.
• Effective communication with stakeholders.
• Strong multi-tasking skills and attention to detail.
• Desire to improve processes and spot inefficiencies.
• Ability to process information quickly.
• Flexibility in a rapidly-changing environment.
• Team-oriented mindset.
• Willingness to work nights, weekends, and holidays.

Benefits

• Competitive compensation and benefits.
• Remote work flexibility.
• Equity grant eligibility for new hires.
• Annual refresh grants.
• Supportive team culture.