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Customer Success Manager - Remote

Posted 4 weeks ago

Overview

The Customer Success Manager is responsible for developing strong relationships with customers by serving as a trusted advisor and advocate, ensuring they realize value from our products and solutions.

In Short

  • Develop trusted advisor relationships with assigned customers.
  • Drive product adoption and usage to retain and grow revenue.
  • Craft effective strategies for customer retention and negotiate renewal agreements.
  • Create and deliver customer business reviews and prepare reports on account status.
  • Forecast and track key account metrics and communicate progress to stakeholders.
  • Manage customer relationships and escalations, focusing on solving business problems.
  • Drive a seamless customer experience by working cross-functionally.
  • Lead special projects to enhance Customer Success goals and processes.
  • Participate in cross-functional reviews of product lines.
  • Train and mentor on-demand talent.

Requirements

  • Bachelor’s Degree, preferably in business or related field.
  • Salesforce experience.
  • Strong experience as CSA/CSM with software products.
  • Experience improving customer experience and driving retention.
  • Ability to communicate and influence effectively at all levels.
  • High level of agility and ability to manage change.
  • Ability to work proactively in a fast-paced environment.
  • French and/or German language skills advantageous.
  • Ability to travel up to 20%.

Benefits

  • Organised and self-motivated work environment.
  • Knowledge of financial services is a plus.
  • Strong communication skills with the ability to present technical information.
  • Patience and readiness to contribute to team discussions.
  • Opportunity to continuously improve both technically and process-wise.

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