Customer Success Manager - Remote

Overview

The Customer Success Manager is responsible for developing strong relationships with customers by serving as a trusted advisor and advocate, ensuring they realize value from our products and solutions.

In Short

• Develop trusted advisor relationships with assigned customers.
• Drive product adoption and usage to retain and grow revenue.
• Craft effective strategies for customer retention and negotiate renewal agreements.
• Create and deliver customer business reviews and prepare reports on account status.
• Forecast and track key account metrics and communicate progress to stakeholders.
• Manage customer relationships and escalations, focusing on solving business problems.
• Drive a seamless customer experience by working cross-functionally.
• Lead special projects to enhance Customer Success goals and processes.
• Participate in cross-functional reviews of product lines.
• Train and mentor on-demand talent.

Requirements

• Bachelor’s Degree, preferably in business or related field.
• Salesforce experience.
• Strong experience as CSA/CSM with software products.
• Experience improving customer experience and driving retention.
• Ability to communicate and influence effectively at all levels.
• High level of agility and ability to manage change.
• Ability to work proactively in a fast-paced environment.
• French and/or German language skills advantageous.
• Ability to travel up to 20%.

Benefits

• Organised and self-motivated work environment.
• Knowledge of financial services is a plus.
• Strong communication skills with the ability to present technical information.
• Patience and readiness to contribute to team discussions.
• Opportunity to continuously improve both technically and process-wise.