The Customer Success Manager is responsible for developing strong relationships with customers by serving as a trusted advisor and advocate, ensuring they realize value from our products and solutions.
In Short
Develop trusted advisor relationships with assigned customers.
Drive product adoption and usage to retain and grow revenue.
Craft effective strategies for customer retention and negotiate renewal agreements.
Create and deliver customer business reviews and prepare reports on account status.
Forecast and track key account metrics and communicate progress to stakeholders.
Manage customer relationships and escalations, focusing on solving business problems.
Drive a seamless customer experience by working cross-functionally.
Lead special projects to enhance Customer Success goals and processes.
Participate in cross-functional reviews of product lines.
Train and mentor on-demand talent.
Requirements
Bachelor’s Degree, preferably in business or related field.
Salesforce experience.
Strong experience as CSA/CSM with software products.
Experience improving customer experience and driving retention.
Ability to communicate and influence effectively at all levels.
High level of agility and ability to manage change.
Ability to work proactively in a fast-paced environment.
French and/or German language skills advantageous.
Ability to travel up to 20%.
Benefits
Organised and self-motivated work environment.
Knowledge of financial services is a plus.
Strong communication skills with the ability to present technical information.
Patience and readiness to contribute to team discussions.
Opportunity to continuously improve both technically and process-wise.