Remote Otter LogoRemoteOtter

Technical Customer Service Specialist (LATAM) - Remote

Posted 48 weeks ago
Customer Service
Full Time
Argentina

⚠️ This job is no longer available. Find available remote jobs here.

No Longer Taking Applications

Overview

In this position, you will act as the primary contact point for our clients, assisting them with troubleshooting and resolving technical issues as well as providing general customer service.

In Short

  • Respond to customer inquiries with high-quality service.
  • Troubleshoot complex technical problems.
  • Document and report issues for continuous improvement.
  • Utilize Intercom for customer service operations.

Requirements

  • Native-level Spanish language skills.
  • Exceptional English language skills.
  • Excellent soft skills including active listening and empathy.
  • Technical troubleshooting skills in cloud and local environments.
  • Proficient understanding of Windows and Mac environments.
  • Experience with customer support tools.

Benefits

  • Opportunity to work in a fast-paced startup environment.
  • Collaborate with diverse teams.

No Longer Taking Applications

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Insightful

Insightful is a leading platform specializing in workforce analytics, dedicated to transforming big data into actionable insights. The company focuses on empowering enterprise customers by enhancing employee productivity, optimizing business processes, and promoting overall staff well-being through its user-friendly products.

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