Technical Customer Service Specialist (LATAM) - Remote

Overview

In this position, you will act as the primary contact point for our clients, assisting them with troubleshooting and resolving technical issues as well as providing general customer service.

In Short

• Respond to customer inquiries with high-quality service.
• Troubleshoot complex technical problems.
• Document and report issues for continuous improvement.
• Utilize Intercom for customer service operations.

Requirements

• Native-level Spanish language skills.
• Exceptional English language skills.
• Excellent soft skills including active listening and empathy.
• Technical troubleshooting skills in cloud and local environments.
• Proficient understanding of Windows and Mac environments.
• Experience with customer support tools.

Benefits

• Opportunity to work in a fast-paced startup environment.
• Collaborate with diverse teams.