Senior Operations Manager - Remote

Overview

The Senior Operations Manager is responsible for overseeing the day-to-day execution and success of client delivery, ensuring operational excellence and high client satisfaction.

In Short

• Lead the execution of client delivery operations.
• Manage a team of recruiters and account managers.
• Ensure adherence to service level agreements (SLAs).
• Resolve delivery bottlenecks and maintain quality.
• Drive process optimization and efficiency improvements.
• Communicate effectively with multiple stakeholders.
• Provide weekly performance updates to leadership.
• Support capacity planning and future hiring needs.
• Work in a fast-paced, performance-driven environment.
• Remote work across multiple regions.

Requirements

• 3-5+ years of experience in service delivery management.
• Proven leadership skills in a team environment.
• Strong operational discipline and process enforcement.
• Excellent communication skills.
• Experience resolving operational conflicts.
• Track record of improving efficiency and execution quality.
• Ability to work in high-accountability environments.

Benefits

• Competitive salary of $2,500 USD per month.
• Opportunity to work remotely.
• Engagement in a dynamic work environment.
• Professional development opportunities.
• Supportive team culture.