Customer Success Manager - Platform Technology Services - Remote

Overview

The Customer Success Manager for Platform Technology Services at Cencora will be responsible for managing and maintaining safety databases, ensuring data integrity, and supporting clients in the biopharmaceutical sector.

In Short

• Oversee configuration and maintenance of safety databases.
• Ensure accuracy and completeness of adverse event data.
• Generate and review safety reports.
• Provide technical support and training to users.
• Ensure compliance with global regulatory requirements.
• Implement automated processes to improve efficiency.
• Engage closely with biopharma clients.
• Support adverse event signal detection.
• Collaborate with cross-functional teams.
• Identify and resolve database issues promptly.

Requirements

• Bachelor's degree in Life Sciences, Computer Science, or related field.
• Minimum of 4 years managing Argus Safety Database.
• Certification in Oracle Argus Safety Database management.
• Experience in biotech or pharmaceutical industry.
• Familiarity with signal detection software systems.
• Proficiency in Oracle SQL.
• Strong understanding of pharmacovigilance regulations.
• Excellent communication skills.
• Strong analytical and troubleshooting skills.
• High attention to detail.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including dependent care and adoption assistance.
• Paid parental and caregiver leave.
• Professional development resources and training programs.
• Opportunities for mentorship and volunteering.