Lead Technical Customer Support Engineer - Remote

Overview

The Lead Technical Customer Support Engineer is responsible for providing technical assistance and troubleshooting for Waukesha engine products, ensuring customer satisfaction through quality support.

In Short

• Provide technical assistance via phone, email, and Salesforce.
• Travel to customer sites for support and create technical reports.
• Focus on power generation and gas compression applications.
• Coordinate the return of parts for analysis.
• Enter quality issues in QC tools and participate in reviews.
• Drive customer satisfaction through commitment to quality.
• Remotely program engine control units as needed.
• Utilize myPlant to identify engine issues proactively.
• Participate in root cause analysis and communicate solutions.
• Assist in customer training and commissioning activities.

Requirements

• Engineering Technical Degree or equivalent experience.
• Minimum of 5 years’ experience in relevant industries.
• Willingness to travel 30-50% of the time.

Benefits

• Opportunity to work in a remote position.
• Engagement in a cutting-edge technology field.
• Work with a global customer base.