Implementation Manager - Remote

Overview

As an Implementation Manager at INGENIOUS.BUILD, you will be crucial in welcoming the client post-sale, curating the onboarding experience, and training our customers on how to use the features in our platform to optimize client retention.

In Short

• Conduct analysis and impact assessment for implementing change
• Onboard and train customers on industry workflows
• Deliver engaging virtual and onsite training
• Document follow-ups and interface with stakeholders
• Monitor platform usage and reach out to stakeholders
• Identify at-risk customers and execute retention strategies
• Ensure cross-functional partnering between teams

Requirements

• Leverage resources to educate customers on best practices
• Motivate customer adoption using AECO domain knowledge
• Create advocates by ensuring customers achieve desired outcomes
• Facilitate discovery and training sessions
• Understanding of construction management and AECO industry
• Top-notch communication skills

Benefits

• Opportunity to work in a dynamic environment
• Be part of a mission-driven team
• Flexible work arrangements
• Professional development opportunities
• Engaging company culture